Cancellation Policy

Clinic Services

All 1:1 services at Flow Physio + Wellness (including physiotherapy, massage therapy, clinical Pilates, chiropractic care, dietetics, and more) require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments will be charged the full session fee, as this time cannot be offered to another client.

If you’re unable to attend due to illness, childcare, transportation, or weather, your session can be moved to a virtual appointment. Please note that extended health benefits may not cover late cancellation or no-show fees.

Small Group Physio-Led Classes

For Small Group Physio-Led Class Series, once the series has begun, partial refunds are not available for missed classes. However, participants will be provided with home exercise programming to complete independently to help maintain progress and stay on track throughout the series.

Cash-Based Workshops & Events

For Cash-Based Workshops & Events, cancellations made more than 7 days prior to the event are eligible for a full refund, allowing us time to fill the spot and adjust materials purchased for the event.
Cancellations within 7 days of the event are eligible for either a 50% refund or a credit on account toward a future workshop or event.
Cancellations within 24 hours of the event start time are non-refundable.

We understand that unexpected situations can arise. If you are experiencing extenuating circumstances, please don’t hesitate to reach out to our team at info@flow-wellness.ca —we’re happy to review on a case-by-case basis.